Bilingual Assistant Property Manager (English / Spanish)

Job Type: Full-Time

Work Hours: Monday to Friday, 9:00 AM to 5:30 PM Pacific Time, with a 30-minute break

Job Overview: 

We are seeking a highly organized and proactive Bilingual Assistant Property Manager (English/Spanish) to support the daily operations of a residential property management portfolio. In this role, you will work closely with tenants, owners, vendors, and the property management team by handling tenant communications, coordinating maintenance requests, supporting leasing activities, and ensuring day-to-day operations run smoothly. The ideal candidate has prior residential property management experience, is fluent in both English and Spanish, and is proficient in Yardi or AppFolio. This is a full-time remote position requiring availability on camera throughout the workday.

Key Responsibilities:

• Support the day-to-day operations of a portfolio of residential properties.
• Serve as a primary point of contact for tenants, owners, and vendors in both English and Spanish.
• Communicate with tenants daily to address questions, provide updates, and resolve issues in a professional and timely manner.
• Receive, submit, and coordinate maintenance requests while working closely with vendors, tenants, and internal team members to ensure timely completion.
• Coordinate schedules, appointments, inspections, and vendor visits while ensuring deadlines are met.
• Assist with leasing activities, including responding to inquiries, processing applications, preparing lease documents, coordinating move-ins, move-outs, and lease renewals.
• Monitor rent payments, assist with rent collection, and follow up on outstanding balances as needed.
• Maintain accurate tenant, lease, maintenance, and property records using Yardi or AppFolio.
• Respond promptly and professionally to phone calls, emails, and text messages.
• Support the property management team with administrative tasks and special projects as needed.
• Deliver exceptional customer service while maintaining positive relationships with tenants, owners, and vendors.

Required Skills & Qualifications:

• Fluent in English and Spanish (written and verbal).
• Minimum of 2 years of residential property management experience.
• Experience using Yardi or AppFolio.
• Experience with leasing, maintenance coordination, rent collection, tenant communications, and day-to-day property management support.
• Strong ability to coordinate multiple schedules, prioritize tasks, and meet deadlines in a fast-paced environment.
• Excellent written and verbal communication skills in both English and Spanish.
• Strong organizational skills with exceptional attention to detail.
• Proficient in Microsoft Office and Google Workspace.
• Reliable high-speed internet and a dedicated home office suitable for remote work.
• Must be available on camera throughout the work shift.
• Self-motivated, dependable, and able to work independently while collaborating effectively with a remote team.

Note: An NBI or police clearance will be required upon acceptance of the job offer.