Customer Service Representative

Jombone Edmonton

Edmonton, AB, Canada

Available Shifts

Shift Start
Shift End
Pay Rate Range

Desired Skills

Job Motivators

Not available

Job Description


Receive, process, verify and confirm customer orders via telephone, fax, email or EDI and web.

Provide accurate information concerning product availability, order status, product specifications, technical advice, pricing and services

Resolve customers' service, product or billing complaints, escalating as necessary

Support outside sales team where needed and assist other teams as requested

Review, prepare returns, warranties requests. Prepare paperwork and receipt of the same.

Gain familiarity with the day-to-day operations of the business and participates in improving operations by offering potential alternatives to existing methods


Excellent customer service skills, and experience

Strong multi-tasking, organization and priority setting skills

High attention to detail, and accuracy

Desire to learn in depth about our varied products

Strong initiative and decision making skills

Intermediate proficiency with MS Office suite, primarily Excel, speed and accuracy required

Interact and support other team members as required

Job Types: Full-time, Permanent

COVID-19 considerations:
All hires are required to have up-to-date vaccination against COVID-19 as per company policy.

Physical Demands & PPE

Not available


Not available