E-commerce Manager & Assistant to Founder

Job Type: Full-Time

Work Hours: Monday to Friday, 9:00 AM to 5:30 PM Pacific Time, with a 30-minute break

Salary: $1,100 per month

Job Overview: 

We are looking for a proactive and detail-oriented E-commerce Manager & Assistant to the Founder to oversee day-to-day online store operations while supporting the Founder in managing key business initiatives. This role involves maintaining and optimizing the Shopify storefront, leading SEO and performance tracking, coordinating marketing campaigns and product launches, and ensuring a seamless customer experience. The ideal candidate has hands-on experience with Shopify, Klaviyo, and Google Analytics, excels in organization and communication, and thrives in a fast-paced, creative environment where resourcefulness and initiative are highly valued.

Key Responsibilities:

• Manage daily e-commerce operations in Shopify, including product listings, collections, pricing, and inventory.
• Oversee site merchandising, product launches, and promotions that align with brand direction and conversion goals.
• Maintain and enhance the website for a seamless, visually engaging shopping experience.
• Lead SEO strategy by optimizing content, metadata, and product details to drive traffic.
• Track and analyze KPIs (conversion rate, AOV, CAC, LTV, traffic) and deliver monthly performance reports.
• Collaborate with marketing on campaigns, email flows, and promotional events.
• Support wholesale partners with online orders, product availability, and coordination.
• Share insights from e-commerce and wholesale data to inform product and marketing decisions.
• Manage and respond to customer service emails, tracking patterns and recommending improvements.
• Maintain backend accuracy across inventory, fulfillment, and product data.
• Assist the Founder with daily operations, including scheduling, vendor communication, campaign coordination, and product planning.
• Stay ahead of DTC and jewelry trends, identifying opportunities for growth and innovation.

Qualifications:

• 2+ years of e-commerce experience (jewelry or fashion industry preferred).
• Strong command of Shopify, Klaviyo, and Google Analytics.
• Data-driven mindset with excellent attention to detail.
• Strong organizational and communication skills.
• Resourcefulness, initiative, and a proactive problem-solving attitude.
• Ability to thrive in a small, fast-moving, and creative environment.

Note: An NBI or police clearance will be required upon acceptance of the job offer.