Job Function

The CCS/Returns Co-ordinator works within the Customer Care Team, ensuring that claims for returned products are investigated and brought to a timely completion facilitating customer credit reimbursement with all required back up. 

Mandatory Requirements

• College Diploma or Bachelor Degree in business or supply chain 
• Minimum 2 years’ experience in a Customer Service & Returns  
• Experience with ERP and CSM systems; comfortable leveraging technological based applications and tools. 

Job Responsibilities

• Providing “first contact” resolution for Zurn Customer and inter-company team members. 
• Managing customer claims and ensuring they are processed with accuracy and targeted for optimal turnaround time. 
• Working with inventory stocking and coverage strategies as well as sourcing lead time requirements to enhance problem solving capacity. 
• Consistent and efficient communication handling in a professional manner with a bias to advocate and solution for the customer as quickly as possible. 
• Demonstrating a “cradle to grave” management philosophy for customer needs and expectations. 

Soft Skills

• Strong multi-tasking, time-management, customer service, and organizational skills 
• Technology proficient on multiple platform usage 
• Works well during crises and remains calm and composed