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Branch Operations Manager

Jombone Canada WP

92 Blandin Ave, Framingham, MA, USA

Available Shifts

Shift Start
Shift End
Pay Rate

Desired Skills

Job Motivators

Must Drive

Job Description

Overview:

We are seeking a dynamic and results-driven Branch Operations Manager to lead the operations of our branch location. This role is responsible for overseeing all day-to-day functions, including personnel management, asset control, customer service, and operational efficiency. The ideal candidate will bring a strong background in warehouse operations, team leadership, and customer service, along with the ability to drive performance and continuous improvement.

Key Responsibilities:
  • Direct overall branch operations including hiring, training, coaching, and evaluating team members.

  • Lead performance appraisals, resolve staff concerns, and administer disciplinary actions when necessary.

  • Foster a customer service-driven culture among all team members.

  • Coordinate regularly with the Regional Operations Manager and Human Resources.

  • Prepare and manage the annual operational budget; ensure cost-effective resource utilization.

  • Uphold and enforce workplace safety standards; actively participate in safety planning.

  • Collaborate with customers and branch leadership to enhance and expand service offerings.

  • Support delivery and merchandise return functions as needed using a company vehicle.

  • Perform additional operational tasks and duties as assigned.

Required Qualifications:
  • High school diploma or GED equivalent (Associate's degree preferred).

  • Minimum of 4 years of leadership experience in a warehouse or logistics environment.

  • At least 1 year of cash handling experience.

  • Proficient with Microsoft Office applications (Word, Excel, Outlook).

  • Strong verbal and written communication skills in English.

  • Valid driver’s license and acceptable Motor Vehicle Record (MVR).

  • Eligible to work in the United States.

  • Availability to open/close the branch Monday–Friday and Saturdays as needed.

Ideal Candidate Will Also Have:
  • Strong organizational and time management skills with the ability to multitask.

  • Broad understanding of branch operations across multiple departments.

  • Comfort with Microsoft Office suite, including PowerPoint and Excel.

  • Understanding of profit & loss (P&L) statements.

  • Bilingual abilities (preferred).

  • Willingness to pursue powered equipment certification and continuous skill development.

  • Proven self-starter with the ability to challenge and improve processes.

Physical Requirements:
  • Ability to lift and move up to 50 pounds regularly and up to 100 pounds occasionally.

  • Frequent walking, standing, stooping, kneeling, reaching, and climbing.

  • Regular use of hands, arms, and vision (close and distance).

Work Environment:
  • Exposure to moving mechanical parts and occasional exposure to high places, fumes, chemicals, or airborne particles.

  • High (loud) noise levels are common in the work environment.

  • Reasonable accommodations may be made for individuals with disabilities.

Join our team and play a key role in leading a successful, safety-first, customer-focused branch operation.

Physical Demands & PPE

lifting up to 50 lbs.

Attachments

Not available