We are seeking a dynamic and results-driven Branch Operations Manager to lead the operations of our branch location. This role is responsible for overseeing all day-to-day functions, including personnel management, asset control, customer service, and operational efficiency. The ideal candidate will bring a strong background in warehouse operations, team leadership, and customer service, along with the ability to drive performance and continuous improvement.

• Direct overall branch operations including hiring, training, coaching, and evaluating team members.

• Lead performance appraisals, resolve staff concerns, and administer disciplinary actions when necessary.

• Foster a customer service-driven culture among all team members.

• Coordinate regularly with the Regional Operations Manager and Human Resources.

• Prepare and manage the annual operational budget; ensure cost-effective resource utilization.

• Uphold and enforce workplace safety standards; actively participate in safety planning.

• Collaborate with customers and branch leadership to enhance and expand service offerings.

• Support delivery and merchandise return functions as needed using a company vehicle.

• Perform additional operational tasks and duties as assigned.

• High school diploma or GED equivalent (Associate's degree preferred).

• Minimum of 4 years of leadership experience in a warehouse or logistics environment.

• At least 1 year of cash handling experience.

• Proficient with Microsoft Office applications (Word, Excel, Outlook).

• Strong verbal and written communication skills in English.

• Valid driver’s license and acceptable Motor Vehicle Record (MVR).

• Eligible to work in the United States.

• Availability to open/close the branch Monday–Friday and Saturdays as needed.

• Strong organizational and time management skills with the ability to multitask.

• Broad understanding of branch operations across multiple departments.

• Comfort with Microsoft Office suite, including PowerPoint and Excel.

• Understanding of profit & loss (P&L) statements.

• Bilingual abilities (preferred).

• Willingness to pursue powered equipment certification and continuous skill development.

• Proven self-starter with the ability to challenge and improve processes.

• Ability to lift and move up to 50 pounds regularly and up to 100 pounds occasionally.

• Frequent walking, standing, stooping, kneeling, reaching, and climbing.

• Regular use of hands, arms, and vision (close and distance).

• Exposure to moving mechanical parts and occasional exposure to high places, fumes, chemicals, or airborne particles.

• High (loud) noise levels are common in the work environment.

• Reasonable accommodations may be made for individuals with disabilities.

Join our team and play a key role in leading a successful, safety-first, customer-focused branch operation.