Bilingual Collections Agent (French and English) in Ottawa

QStaff Inc

Ottawa, ON, Canada

Available Shifts

Shift Start
Shift End
Pay Rate Range

Desired Skills

Job Motivators

Not available

Job Description

Position: Collection agent

Service: Credit and collection

Job Types: Full-time, Fixed term contract

Contract length: 3 months

Salary: $24.00-$26.00 per hour

The collection agent is responsible for following up with clients with outstanding balances, responding to inquiries, and negotiating payment arrangements.

Your main responsibilities would be:

  • Initiate collections calls and negotiate payment agreements with clients, while always ensuring professional customer service
  • Monitor accounts for outstanding commitments
  • Maintain client account records to ensure information is accurate and current
  • Works closely with colleagues in managing the closing of meters for non-payment, fraud, accounts transferred to collection agency, etc.
  • Apply collection policies, procedures, and best practices at all times
  • All other related tasks related to Credit and Collections

Requirements and qualifications:

  • Bilingualism required (English and French)
  • Excellent oral and written communication
  • Ability to negotiate
  • Resourceful and solution-oriented
  • Team player
  • Demonstrated professional rigor
  • Have good organizational
  • Analytical capacity
  • Ability to perform multiple tasks simultaneously
  • Excellent knowledge of the MS Office suite
  • Knowledge of the rules regarding collection and access to information legislation and privacy will be considered an asset
  • A minimum of 3 years of experience in collecting accounts receivable will be considered an asset

Physical Demands & PPE

Not available


Not available