Position: Collection agent

Service: Credit and collection

Job Types: Full-time, Fixed term contract

Contract length: 3 months

Salary: $24.00-$26.00 per hour

The collection agent is responsible for following up with clients with outstanding balances, responding to inquiries, and negotiating payment arrangements.

Your main responsibilities would be:

• Initiate collections calls and negotiate payment agreements with clients, while always ensuring professional customer service
• Monitor accounts for outstanding commitments
• Maintain client account records to ensure information is accurate and current
• Works closely with colleagues in managing the closing of meters for non-payment, fraud, accounts transferred to collection agency, etc.
• Apply collection policies, procedures, and best practices at all times
• All other related tasks related to Credit and Collections

Requirements and qualifications:

• Bilingualism required (English and French)
• Excellent oral and written communication
• Ability to negotiate
• Resourceful and solution-oriented
• Team player
• Demonstrated professional rigor
• Have good organizational
• Analytical capacity
• Ability to perform multiple tasks simultaneously
• Excellent knowledge of the MS Office suite
• Knowledge of the rules regarding collection and access to information legislation and privacy will be considered an asset
• A minimum of 3 years of experience in collecting accounts receivable will be considered an asset