Senior Computer Engineer Level 3

Job Type: Full-Time

Work Hours: Monday to Friday, 9:00 AM to 5:30 PM Eastern Time, with a 30-minute break

Salary: $1,500 per month

Job Overview: 

We are seeking a highly skilled Senior Computer Engineer (Level 3 Network Engineer) to join our team in a full-time, remote capacity. This role is ideal for an IT professional with a passion for solving complex technical challenges, supporting diverse client needs, and driving innovation in a collaborative environment.

As a Senior Computer Engineer, you will be responsible for diagnosing and resolving advanced IT issues, managing client networks and infrastructures, and implementing secure and effective technical solutions. This long-term role offers excellent opportunities for growth, continuous learning, and career advancement in a supportive and dynamic team setting.

Key Responsibilities:

• Provide professional English verbal and written communication to clients.
• Multi-task effectively while prioritizing service requests.
• Diagnose and resolve Level 3 IT issues promptly and accurately.
• Manage client networks, systems, and technical infrastructures.
• Maintain detailed documentation of tasks within the ticketing system.
• Implement technical solutions and ensure alignment with best practices.
• Stay current with emerging technologies and cybersecurity standards.

Qualifications:

• At least 3 years of relevant Level 2 technical experience
• Experience with MSP tools such as ConnectWise, Bitdefender, etc.
• Experience with ticketing software like Zendesk, JIRA, etc.
• Strong documentation skills
• Strong passion for IT and helping people
• Clear English verbal and written communication skills
• Proficiency in Microsoft technologies such as Office 365, Microsoft AD, Exchange, and Windows Server
• Strong understanding of network protocols (TCP/IP, VPN, DNS, DHCP)
• Solid knowledge of cybersecurity best practices
• Experience with networking solutions such as SonicWall, pfSense, Sophos Firewalls, and VPN
• Experience with cloud platforms such as Microsoft Azure or AWS
• Experience supporting Windows 10, Windows 11, Server 2012, and Server 2019
• Experience providing Microsoft Office Suite end-user support
• Experience with administration and support of Office 365
• Experience managing user accounts via Active Directory

Technical Requirements:

• A reliable, high-speed, hard-wired internet connection.
• A dedicated Windows 10/11 Professional Edition PC (not shared with others).
• A noise-canceling headset for clear communication.

Note: An NBI or police clearance will be required upon acceptance of the job offer.