Customer Service Representative

Sahdev Commerce Inc

Vancouver, BC, Canada

Available Shifts

Shift Start
Shift End
Pay Rate Range
Shift Start
Shift End
Pay Rate Range

Desired Skills

Job Motivators

Must Drive

Job Description

Job Function

The CCS/Returns Co-ordinator works within the Customer Care Team, ensuring that claims for returned products are investigated and brought to a timely completion facilitating customer credit reimbursement with all required back up. 

Mandatory Requirements

  • College Diploma or Bachelor Degree in business or supply chain 
  • Minimum 2 years’ experience in a Customer Service & Returns  
  • Experience with ERP and CSM systems; comfortable leveraging technological based applications and tools. 

Job Responsibilities

  • Providing “first contact” resolution for Zurn Customer and inter-company team members. 
  • Managing customer claims and ensuring they are processed with accuracy and targeted for optimal turnaround time. 
  • Working with inventory stocking and coverage strategies as well as sourcing lead time requirements to enhance problem solving capacity. 
  • Consistent and efficient communication handling in a professional manner with a bias to advocate and solution for the customer as quickly as possible. 
  • Demonstrating a “cradle to grave” management philosophy for customer needs and expectations. 

Soft Skills

  • Strong multi-tasking, time-management, customer service, and organizational skills 
  • Technology proficient on multiple platform usage 
  • Works well during crises and remains calm and composed   

Physical Demands & PPE

Sitting; Standing; Walking 


Not available