The Housekeeper / Room Attendant is responsible for cleaning and maintaining guest rooms and assigned areas in accordance with hotel and company standards. This position ensures a clean, comfortable, and safe environment for all guests while providing friendly and professional service.
Essential Duties and Responsibilities
Clean and service guest rooms according to established standards and checklists.
Make beds, change linens, replace towels, and restock bathroom and room amenities.
Clean and disinfect bathrooms, including toilets, showers, bathtubs, sinks, mirrors, and floors.
Dust furniture, fixtures, and surfaces; vacuum carpets and mop floors as needed.
Remove trash and replace trash bags in guest rooms and service areas.
Maintain housekeeping carts and linen closets clean, organized, and properly stocked.
Handle soiled linens and towels following hotel procedures.
Report any maintenance issues, damages, missing items, or safety concerns to the supervisor.
Follow all safety and sanitation guidelines when using cleaning chemicals and equipment.
Respect guest privacy and follow procedures when entering occupied rooms (knock, announce, wait).
Turn in all lost and found items according to hotel policy.
Assist with cleaning corridors, elevators, and other public areas when assigned.
Meet or exceed daily room quota and productivity standards.
