Leasing Specialist/Coordinator

Job Type: Full-time

Work Hours: Monday to Friday, 11:00 AM to 7:30 PM Central Time, with a 30-minute break

Salary: $1,000 per month

Job Overview: 

We are seeking a detail-oriented and customer-focused Leasing Specialist/Coordinator to handle all leasing inquiries and guest card calls. The ideal candidate will serve as the first point of contact for prospective tenants, ensuring a seamless leasing process from initial inquiry to move-in.

Key Responsibilities:

• Handle Leasing Inquiries: Respond promptly to all leasing-related calls, emails, and messages from potential tenants.

• Guest Card Management: Accurately record and track all guest card inquiries in the leasing system.

• Lead Follow-ups: Conduct timely follow-ups with prospective tenants to schedule property tours, answer questions, and provide leasing details.

• Lease Coordination: Assist in processing rental applications, collecting necessary documents, and coordinating with property managers to finalize leases.

• Property Information: Provide prospective tenants with accurate information about unit availability, pricing, lease terms, and community amenities.

• Customer Service: Deliver an exceptional experience to all prospects by addressing inquiries professionally and efficiently.

• Database Maintenance: Maintain and update the leasing database to ensure all records are accurate and up-to-date.

• Compliance & Policies: Ensure all leasing processes align with company policies, local rental regulations, and Fair Housing laws.

Qualifications:

• Minimum of one year of experience in leasing, property management, or a related customer service role.

• Excellent verbal and written communication skills in English.

• Proficiency in leasing management software, CRM systems, and Microsoft Office Suite.

• Experience with Entrata is preferred but not required.

• Strong interpersonal skills with the ability to build rapport with potential tenants.

• Ability to manage multiple inquiries and maintain accurate records efficiently.

• Quick-thinking and resourceful in resolving leasing concerns.