Property Damage Virtual Assistant

Job Type: Full-Time

Work Hours: Monday to Friday, 9:00 AM to 6:00 PM Pacific Time, with a 1-hour break

Salary: $1,000 per month

Job Overview: 

We are looking for a proactive and detail-oriented Property Damage Virtual Assistant to join the Property Damage team of a U.S.-based law firm. This role will focus on assisting with insurance-related documentation, client correspondence, and coordination with third parties such as auto repair shops and police departments. The ideal candidate is comfortable handling structured processes, managing follow-ups, and drafting formal documents to support insurance claims and legal procedures. Strong English communication skills and the ability to work independently in a fast-paced environment are essential.

Key Responsibilities:

• Open and process new property damage claims accurately and efficiently
• Draft SR-1 and SR-19 reports
• Draft letters to defendants requesting insurance information
• Draft TCR (Traffic Collision Report) letters
• Call auto repair shops to obtain ETAs on vehicle repairs
• Draft Letters of Understanding (LOUs)
• Assist in follow-ups regarding vehicle estimates and insurance communications
• Call police departments to request report numbers and obtain cost information for reports
• Maintain updated and organized claim records and documentation
• Track important dates, follow-ups, and progress on active claims
• Communicate professionally with insurance companies, clients, and internal teams
• Provide general administrative support to the Property Damage department
• Collaborate with team members to ensure smooth claim workflows

Qualifications:

• Minimum of 2 years of experience in a virtual assistant, administrative, or similar support role
• Strong proficiency in English (Spanish is not required)
• Proficiency in tools such as Filevine, Outlook, Excel, and RingCentral
• Experience in legal or insurance fields is a plus
• Strong organizational skills and keen attention to detail
• Excellent verbal and written communication skills
• Self-starter with effective time management skills
• Comfortable using digital tools and learning new systems quickly

Note: An NBI or police clearance will be required upon acceptance of the job offer.