Client Relations Manager

Job Type: Full-Time

Work Hours: Monday to Friday, 9:00 AM to 6:00 PM Pacific Time, with 1-hour break

Salary: $1,200 per month

Job Overview: 

The Client Relations Manager is responsible for supporting the coordination and execution of client-related activities across departments. This role ensures that all communication, documentation, and follow-ups between clients, HR, Recruitment, and Operations are organized and delivered efficiently.

The Client Relations Manager plays a vital role in managing client communication and updates, conducting regular client check-ins, overseeing candidate endorsements, coordinating client interview schedules, monitoring contractor performance, updating trackers and internal platforms, and maintaining accurate client records.

Key Responsibilities:

• Act as a support liaison between clients and internal departments (Recruitment, HR, Operations).
• Coordinate and assist in:
  • Candidate endorsements and ensuring client updates are complete and accurate.
  • Client interview scheduling, monitoring, follow-ups, and gathering feedback.
  • Onboarding communication for new hires, ensuring clients receive complete details.
  • Scheduling and attending client handoffs for new hires to ensure a smooth transition and alignment.
• Organize and schedule client meetings, both internal and external, using platforms such as Google Meet and Zoom.
• Work closely with HR on new hire documentation, contract updates, and contractor status changes.
• Work closely with Recruitment to align on active roles, confirm candidate availability, track endorsement progress, and relay client feedback or interview results.
• Conduct contractor and client check-ins to monitor performance and gather feedback on satisfaction or issues.
• Maintain and organize client lists, trackers, and role updates, ensuring data accuracy and accessibility for reporting.
• Monitor the progress of endorsed candidates and update internal tools such as ClickUp, Jombone, trackers, or CRM systems.
• Support preparation of internal and client-facing reports (e.g., pipeline updates, status summaries, role trackers).
• Communicate updates and progress to the Client Relations Managers, CEO, HR, and Operations to ensure visibility and alignment.
• Assist in addressing any issues or clarifications related to client accounts, contractors, or hiring processes.
• Help identify areas for process improvement to strengthen coordination and enhance client experience.

Qualifications:

• Proven experience in client relations, account management, or recruitment coordination.
• Strong organizational and multitasking skills, with attention to detail.
• Excellent verbal and written communication skills.
• Proficiency in CRM tools and calendar management systems.
• Comfortable using video conferencing platforms (Google Meet, Zoom, etc.).
• Ability to work independently while collaborating effectively with cross-functional teams.
• Professional, client-focused demeanor with problem-solving skills.
• Experience handling international clients across different time zones.
• Strong technical skills for managing digital tools, trackers, and productivity apps.

Note: An NBI or police clearance will be required upon acceptance of the job offer.