Job Title: Administrative Receptionist – Bilingual (English/French)

City: Downtown Toronto, ON, M5G 2K8, Canada

Position(s) Language: Bilingual – English/French

Job Term: Backfill for 1 Week (April 21–April 25, 2025)

With the possibility of being called upon for future short-term assignments. This is a temporary contract position administered through Jombone. The successful candidate will be classified as a contract employee of Jombone, not as a direct employee of the provincial government.

Salary: $27.00 per hour

Total Hours: 36.25 for the week

Are you an experienced communicator, fluent in English and French, with outstanding interpersonal and customer service skills?

A provincial government client is seeking a Bilingual Administrative Receptionist to support its office. This is a high-profile front-line role, where professionalism, tact, and a strong customer service orientation are essential. You will play a critical role in representing the organization to internal and external stakeholders and providing essential administrative support.

About the Job: In this role, you will:

• Answer and redirect incoming calls using a multi-line telephone system
• Provide high-quality customer service while offering accurate information
• Respond with discretion and professionalism to sensitive, urgent, or disruptive situations, escalating as needed to senior officials or security
• Record detailed messages and liaise with Client Services staff for timely follow-ups
• Maintain accurate call logs and electronic files including problematic caller history
• Stay informed on current issues by reviewing contentious issues notes and news releases
• Greet and screen visitors with tact, ensuring access control and proper direction to internal offices
• Schedule and manage boardrooms and teleconference equipment to avoid conflicts
• Track and ensure timely delivery of internal documents
• Maintain contact lists, the receptionist manual, and provide back-up support to other administrative staff
• Perform general administrative support duties as required

Mandatory Requirements

• Proficiency in English and oral French at the advanced level
• Successful candidates will be required to complete a French-language proficiency test

If you have already completed and hold valid OPS-recognized French-language proficiency results (oral and written), please apply with your existing results for consideration in place of re-testing

Communication and Customer Service Skills

• You have strong interpersonal communication and customer service skills to work effectively with the public, government staff and officials
• You demonstrate professionalism in responding to calls, addressing visitors, and de-escalating sensitive situations

Organization, Research, and Judgement Skills

You demonstrate:

• The ability to work independently in a high-volume, fast-paced, and sometimes high-pressure environment
• Experience working in or supporting executive offices or senior government officials
• Sound judgment and discretion in handling inquiries and escalations

Technical Knowledge

• Strong knowledge of government customer service standards, office protocols, and handling of confidential/sensitive information
• Understanding of cabinet roles, and executive-level processes

Computer Skills

• Proficiency in Microsoft Office applications including Word, Excel, PowerPoint, and Outlook
• Ability to manage shared calendars, room bookings, and basic electronic record keeping

How Bilingual Skills Will Be Evaluated

To ensure readiness for a bilingual OPS role, candidates will be assessed through:

• Screening questions about their past bilingual work experience and comfort level using French in real-life administrative or customer service settings
• A requirement to successfully complete an OPS-standardized French-language proficiency test, which includes both oral and written assessments at the Advanced level
• Candidates with prior valid results may be exempt from retesting at the ministry’s discretion

We are committed to fostering a diverse and inclusive workplace. Accommodations are available throughout the recruitment process and during employment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. If you require an accommodation, please let us know.